Gemini 3 Pro powers Vertix Air’s AI layer—Air Agents (customer actor) and Air Coach (real-time feedback). Air Desk provides a realistic CRM sandbox and policy-driven scoring so teams can train safely, consistently, and at scale.
Vertix Air is not a collection of gimmicks—it's a unified AI environment built for iGaming support, CX, payments, risk, and VIP teams. Trainees dive into adaptive simulations that mirror production, with real-time coaching and analytics to accelerate performance.
Gemini 3 Pro-powered customer actor for chat/email roleplay. Air Agents behave like real customers (and escalations) while your deterministic engine keeps scoring and compliance consistent.
CRM simulator for real workflows. Replicate your production environment with live-like profiles, tickets, and multi-channel tools.
Real-time feedback for all. Always-on AI companion delivering live coaching and actionable analytics to trainees and managers.
Air Agents use Gemini 3 Pro to generate realistic customer messages and escalations. Your scoring and compliance logic stays deterministic so training remains consistent and explainable.
Basic queries turn into fraud flags or VIP demands based on agent responses.
Handles tone, urgency, and edge cases like a real customer would.
Keeps training fresh while maintaining consistent scoring and policy enforcement.
Example in action
A new hire handles a payment dispute: The Air Agent reveals CRM clues only if the trainee asks the right questions, then adapts if they miss compliance steps.
Where's my €500 withdrawal?! I submitted it 3 days ago and I need this money NOW!
Emotional State: Frustrated
I understand your concern. Let me check the status of your withdrawal right away...
🎯 Air Coach Insight
Good empathy. Next, ask for the transaction ID to show ownership, then check for any KYC blocks in the CRM.
If you can't help me I want to speak to your manager! This is unacceptable!
Escalation triggered: Complaint risk
Customer ID
CUS-48291
Status
VIP ActiveKYC Level
Level 3 - VerifiedLast Activity
2 hours ago
Active Flags
Recent Transactions
Agent Notes
Customer contacted support 2x this week about withdrawal delays. Offered compensation on last call.
Air Desk replicates your CRM with live-like customer profiles, histories, tickets, and multi-channel tools. Trainees must navigate it exactly as in production—searching, updating, and cross-checking under pressure.
Account data, transaction history, notes, and flags (e.g., KYC holds, RG alerts).
Switch between live chat, email, and cases seamlessly.
Forces step-by-step adherence, flagging deviations instantly.
Example in action
Resolve a chargeback: Pull profile → Verify docs → Check transaction logs → Escalate if needed—all in a risk-free sandbox.
Air Coach is your always-on AI companion, integrated across every tool. It coaches trainees live and feeds managers actionable stats.
Instant explanations
"You missed the AML check—here's why and how to fix it next time."
Q&A on demand
Natural language answers during sessions—ask anything, anytime.
Skill-building prompts
Suggests better phrasing, de-escalation techniques, and next actions.
Live dashboards
Progress, gaps, KPIs (handling time, resolution rate, compliance score).
Team insights
Spot patterns like "VIP errors up 20%" and intervene early.
Readiness alerts
"Agent X is production-ready in 80% of scenarios."
100+ modules from entry-level support to management. Pick paths like “New Hire Ramp-Up,” “Payments Specialist,” or “VIP Lead Mastery.”
Deep dive into legislation (KYC/AML/RG), payments, compliance, and iGaming ops—searchable and scenario-linked.
Every path runs fully inside Vertix Air, blending modules with hands-on sims for complete skill mastery.
This closed-loop system cuts ramp-up by weeks, boosts QA scores, and embeds compliance muscle memory.
Select role/module → Enter your personalized learning journey
Interact with Air Agents via Air Desk → Real conversations in production-like environment
Air Coach intervenes live → Managers monitor progress in real-time
Analytics guide next steps → Targeted practice on weak areas
50%
New hires reach full productivity in half the time
30%+
First-contact resolution and customer satisfaction scores
Zero
Compliance incidents in sims translate to safer live ops
“Vertix Air completely transformed our onboarding. New agents are confident and compliant from day one.”— L&D Manager, Leading iGaming Operator
Ready to see Air Agents, Desk, and Coach transform training?
Vertix Air is built for regulated ops—secure, scalable, and compliant.