Knowledge Base
Operational intelligence for every rep
Centralize playbooks, SOPs, rubrics, and QA expectations. Signed-in only and synced with the simulator.
Coverage
Live counts from curated docs
5
Sections
15
Entries
Updated daily
Playbooks
Updated 2d ago
High-signal guides for common simulator and live scenarios.
De-escalation in under 3 turns
Refunds without eroding LTV
Handling missing shipments
SOPs
Updated 3d ago
Step-by-step procedures teams can copy into their workflows.
Ticket intake and tagging
Evidence checklist for chargebacks
Escalation routing rules
Rubrics
Updated 5d ago
Evaluator rubrics used by the simulator and QA reviewers.
Tone and empathy scoring
Policy compliance checkpoints
First-response SLAs by priority
Scoring & QA
Updated 1d ago
How we score interactions, weight categories, and track lift over time.
Points model and decay
Auto-QA vs human QA
Coach feedback examples
Troubleshooting
Updated Today
Fast fixes for access, simulator, and module issues.
Progress not updating
Voice and tone not detected
Resetting a stuck module